For: everyone
MatrixHost is built for European businesses that need to know where their data lives.
Where your data is stored
- Your server and all its data are hosted in the EU, in Germany.
- Your backups are encrypted and also stored in the EU.
- Each customer has their own private server. Your data is not mixed with other customers' data.
Who can read your messages
- Direct chats and private rooms are end-to-end encrypted by default. Only the people in the chat can read them.
- We (MatrixHost) can't read encrypted messages. That also means we can't recover a lost recovery key. See What we can see.
GDPR and the DPA
- A data processing agreement (DPA) is included with every plan. Need a copy for your records? Just contact support.
- For a copy of your data, or to have data deleted, see Export or delete your data.
Good to know
- Media files (images, videos, files) are removed from the server after 365 days. Text messages are kept.
- If you chat with people on other Matrix servers (federation), copies of those conversations are also stored on their servers.
- Bridged chats (WhatsApp, Signal and others) also pass through those services, under their own terms.