For: the account owner (admin)
You'll find all your payments on the Billing page of the portal.
Order History
- Open Billing.
- Scroll to Order History.
Each line is either a Subscription (your plan) or an AI Token Top-up (extra AI budget). The status tells you where it stands:
- COMPLETED: paid.
- PENDING: the payment is still being processed.
- FAILED: the payment didn't go through.
- CANCELLED: the order was cancelled.
Emails we send
We'll email you when:
- a payment is confirmed,
- a payment failed,
- your account is suspended,
- your account is restored.
If a payment fails
If a payment fails and isn't completed, your account can be suspended. Your data stays safe. As soon as you pay, your account is back and we'll send you an email.
- Open Billing.
- Complete the payment.
Invoices
Need an invoice, or your VAT ID on your invoices? Ask our assistant in the chat (button at the bottom of the page) or write to service@agiliton.eu with your company details.