For: the account owner (admin)
Everyone on your team gets their own account on your server, and you create them in the portal. There's no sign-up page and no email invitation: an account is ready the moment you create it.
Before you start
- You're signed in to the portal with the email address you used when you bought the plan.
- For each colleague: a username (for example
marco) and their full name.
Create an account
- Open Settings in the portal.
- In the Users section, click Create User. The window Create New User opens.
- In Username (e.g. john), type a short username, for example
marco. Use lowercase letters, numbers, dots or dashes. - In Display name, type the name colleagues will see, for example
Marco Rossi. - In Password (min 8 characters), type a starting password.
- Click Create.
The new account appears in the user table. Its User ID looks like @marco:8e43f5db6a.matrixhost.eu.
Repeat for each colleague.
Next steps
- Send each colleague their login: Send login details to a colleague.
- Once they have signed in, invite them to your rooms. In Element, search for their name or username; everyone on your server shows up in the search. → Invite people to a room
Good to know
- Your plan includes a fixed number of users (10, 50, 100 or 500). The Plan card on the dashboard shows yours. Need more? → What counts as a user
- Choose usernames carefully: the username becomes part of the User ID and can't be changed later. The display name can be changed anytime in Element.
- Don't type an email address into Element's invite box. Element then asks for an "identity server", which you don't need. Search for the username instead.
- Use the Search users... box to find an account quickly.