For: everyone
Couldn't find what you need? We're happy to help. You get every answer in writing, so you can look back at it anytime.
The quickest way: the chat
- Click the chat button at the bottom of any page on matrixhost.eu.
- Ask your question in your own words, in your language.
- The assistant answers straight away from these help articles.
- If it can't solve your problem, it passes your question to our team, and we reply by email.
By email
Just write to service@agiliton.eu. Our team answers by email.
Help us help you quickly
It helps a lot if you include:
- your server address (on your dashboard under Your Matrix login → Server);
- the user ID concerned, for example
@marco:8e43f5db6a.matrixhost.eu; - what you wanted to do, and what happened instead;
- the exact error message, if there is one;
- whether it happened in the browser, the desktop app or on the phone (Element X);
- a screenshot of the screen where you're stuck.
Good to know
- We don't do phone support. Clear written steps and screenshots usually sort things out faster than a call anyway.
- Many problems have a quick answer in Error messages A–Z.
- We can never read your encrypted messages, and we'll never ask for your password or recovery key.